Privacy policy

Last Updated: May 20, 2025

Effective Date: May 20, 2025

XRD CHEMICAL (WeifangXinruida Chemical Co., Ltd) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy governs the collection, use, storage, and protection of your personal data when you interact with our website ("Site") or our services. By using the Site, you consent to the practices described herein.

1. Information We Collect

We collect information through the following methods:

1.1 Information You Provide Directly

  • Contact Forms: When you submit inquiries via our contact forms, we collect:
    • Full name, email address, phone number, company name, and job title.
    • Details of your request.
  • Account Registration: For registered users, we store:
    • Username, password (encrypted), and profile preferences.
    • Order history and transaction records.
  • Order Placement: For purchases, we collect:
    • Billing/shipping addresses, payment method (processed via secure gateways like PayPal or bank transfer).
    • Chemical licenses or compliance documents (if required for regulated products).

1.2 Automatically Collected Data

  • Cookies and Tracking Technologies:
    • Essential cookies.
    • Analytics cookies (Google Analytics) to track:
      • IP address, device type, browser version.
      • Pages visited, time spent, referral sources.
    • Marketing cookies for ad targeting (opt-out available).
  • Server Logs:
    • Timestamps, requested URLs, and error logs for troubleshooting.

1.3 Data from Third Parties

  • Business Partners: If you engage with us through platforms like Alibaba or trade shows, we may receive:
    • Your contact details and inquiry history.
  • Public Databases: For compliance.

2. How We Use Your Information

2.1 Primary Purposes

  • Service Fulfillment:
    • Process orders, deliver products, and provide customer support.
    • Generate invoices and comply with export/import regulations.
  • Communication:
    • Respond to inquiries via email/phone.
    • Send transactional emails.
  • Marketing:
    • Send promotional emails (only with prior consent; unsubscribe anytime).
    • Display targeted ads (based on cookies; opt-out via Ad Settings).

2.2 Legal and Operational Uses

  • Compliance:
    • Meet legal obligations.
  • Security:
    • Detect and prevent fraud, unauthorized access, or misuse of services.
  • Improvements:
    • Analyze user behavior to enhance Site functionality and product offerings.

3. Data Sharing & Disclosure

3.1 Service Providers

We engage trusted third parties for:

  • Shipping: Logistics partners receive only necessary delivery details.

3.2 Legal Disclosures

We may disclose data if required by:

  • Government Authorities: Customs declarations, chemical regulatory audits.
  • Court Orders: Litigation or legal investigations.

3.3 Business Transfers

In events like mergers or acquisitions, user data may transfer to successors under confidentiality agreements.

4. International Data Transfers

  • Data Locations: Your data may be processed in China, the EU, or the USA.
  • Safeguards:
    • EU GDPR: Standard Contractual Clauses (SCCs) for EU-to-China transfers.
    • China PIPL: Cross-border data transfer impact assessments.

5. Your Rights

Depending on residency, you may:

  • Access/Portability: Request a copy of your data in a structured format.
  • Correction: Update inaccurate information via your account dashboard.
  • Deletion: Request erasure (exceptions apply for legal retention).
  • Opt-Out: Unsubscribe from marketing emails (link in footer) or disable cookies.
  • Lodge Complaints: Contact your local data protection authority.

Submit requests to: [email protected] | Response time: 30 days.

6. Data Security

  • Technical Measures:
    • SSL/TLS encryption for data in transit.
    • Firewalls, intrusion detection, and regular penetration testing.
  • Organizational Measures:
    • Role-based access controls for staff.
    • Employee training on data handling.

7. Cookies Policy

  • Essential Cookies: Required for Site operation (no opt-out).
  • Analytics/Marketing Cookies: Disable via browser settings or our Cookie Preferences.
  • Retention: Session cookies expire after 24 hours.

8. Children's Privacy

We do not knowingly collect data from users under 16. Parents/guardians may contact us to remove unintended collections.

9. Policy Updates

Material changes will:

  • Be notified via email/Site banner.
  • Require renewed consent if legally mandated.

10. Contact Us

Data Protection Officer:

  • Email: [email protected]
  • Address: Weifang International Trade Center, 2998 Beihai Road, Weifang City, Shandong Province, China

    • For urgent requests, call: +86-536-8953288, business hours: 9:00am – 5:00pm BJT(UTC+8).